There is a global limit for the account of 30 downloaded videos, and if you want to download beyond that you are prompted to delete unwanted videos to stay below the limit. This problem has been present for months and it appears no effort has been made to fix it.Īdditionally, the app does not keep accurate track of how many videos you currently have downloaded. However, I was very disappointed to discover that while you can download videos, if you try to watch them in airplane mode (say when, I don’t know, flying on an airplane), the app will let you watch for a while then suddenly freak out and become trapped in an endless loop of error messages as it repeatedly tries and fails to contact the server. I love HBO’s content, and I was very excited when it was announced that the app would allow downloads for offline viewing. Please fix this so you don’t lose anymore loyal customers. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I’ve been a subscriber of HBO for years and I love HBO. Please consider these thoughts and I hope to look forward to these changes. Even after a boost in advertisements, not having these functions could end the popularity of your service. I highly suggest fixing these issues because I don’t want to see your app use slow down or disappear all together. But the Max App for Console and Phone is MISSING vital features to a streaming service. Why do I need to search it again.Īll in all I respect the Swift Roll-Out for HBO Max, and switching the subscriptions from HBO to HBO Max. While watching an episode you can hit (X on Xbox) (square on PS) to view the episode list. But unlike other apps I can’t select another episode from the episode I’m in. Big no no.Įpisode Selection- watching a show sometimes you miss something, wether you got busy around the house or fell asleep, I know I can find the episodes. This is frustrating for people who are trying to watch something they have added, only to have to search for it again. Additionally doesn’t not list all the things you’ve added to it when it does. My List does not always appear in HBO Max. My List- this is always a great function in a streaming service. Sorry HBO I really love your shows, but here are the things I have issues with your App and your Xbox One version of the app (it seems like others are having a problem with this too, like Ps4)
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